Amanda Fung

Professional Skills

Use both technical and layman terms to communicate recommendations based on data-informed analysis, research and qualitative observations
Open, honest and expressive of my views, but willing to be flexible and listen when ideas are challenged
Logically and sequentially communicate points
Practice active listening and empathy during interactions

Collaborate with client stakeholders through workshops to gather, document, and elaborate on business requirements.
Champion cross-functional ways of working to ensure efficient, high quality of delivery for clients, and internal work is smooth and achieves business goals

Identify and document current business processes to create baseline understanding of situation and processes
Create data models, workflow diagrams, and process maps to clearly illustrate requirements and processes
Document interface and integration design (HL7, FHIR, APIs eg. through Enterprise Service Bus such as Rhapsody)
Thorough understanding of Electronic Medical Record (EMR) systems and network architecture
Understanding of cyber security principles and execution in practice (Essential 8, Role-based access control, Authentication/authorisation)
Insight into end user data entry behaviour (eg. clinicians in a hospital, GPs in a clinic)
Confident user of JIRA and Confluence
Perform UAT using test case scenarios
Adopt Agile methodologies and ceremonies
Familiar with IT Systems Development Lifecycles (SDLC)

Gather information and insights to understand the nature of the problem
Work through challenges by seeking alternatives
Use design thinking principles (a human centered process that is iterative, non-linear and focuses on collaboration)